Refund Policy

CANCELLATION, RETURN & REFUND POLICY

This policy details the conditions under which a return, refund, or cancellation can be processed for orders placed with TIFCO - The Iyers Food Company.

1. CANCELLATION POLICY
* Orders can only be cancelled if the request is made within 2 hours of placing the order and before the order status is updated to 'Processed' or 'Shipped.'
* Once an order is processed for shipping, it cannot be cancelled.

2. CONDITIONS FOR RETURN / REFUND
* We accept requests for returns or refunds only if the product is received in a damaged, defective, or incorrect condition.
* The product must be unused, unopened, and in its original packaging to be eligible.
* Exclusion: Due to the perishable nature of our food products, we do not accept returns based on change of mind or subjective taste preference.

3. REFUND REQUEST WINDOW
* A refund or replacement request must be initiated within 7 days of delivery of the product.

4. HOW TO INITIATE A REFUND / RETURN
If you receive a damaged, defective, or incorrect item, please follow these steps:
1. Contact us immediately at info@tifcoindia.com with your Order Number.
2. Provide a clear explanation of the issue (damage, defect, or incorrect item).
3. Attach clear photographs or a video of the damaged or incorrect item and its packaging.
4. Our team will review your request and, if approved, will process a full refund to your original payment method or arrange for a replacement shipment.